Terms & Conditions


Use of the portrait.pictures website (www.portrait.pictures) – or any of its services implies acceptance of these Terms and Conditions. To protect your own interests please read our Terms and Conditions carefully before accepting them. If you are uncertain as to your rights or want any explanation about our Terms and Conditions please email[email protected]. We invite you to print these Terms and Conditions or we can email them to you upon request. These Terms and Conditions contain the whole of our agreement relating to your purchase including information about our pricing and contact details. They cannot be varied unless an approval to do so is signed by the Owner of Portrait Pictures –www.portrait.pictures. If any part of these Terms and Conditions are declared void for unfairness pursuant to the Unfair Terms in Consumer Contract Regulations 1999 the remaining contract shall continue to bind the parties excluding the specific unfair terms exception(s).

Resale or Third Party Supply

Even without a prior written agreement all goods supplied are for personal use and are offered also for re-sale. We reserve the right to refuse to supply any person or company. If you are interested in re-selling our products in larger scale, please contact us in advance in order to become our affiliate.


All products are sent out via express mail service which normally takes anywhere between 7 & 15 business days once you have received confirmation of your portrait being finished depending on where you are in the world. If we expect the delivery to take longer we will notify you of any delays. The customer will be requested to provide billing and shipping address details during the ordering process. www.portrait.pictures will initiate the shipping to the shipping address (not the billing address), and the customer is liable to provide correct address details and to be available for delivery. Shipping – We will not be held responsible or offer any form of refund for delays in the delivery of your portrait as this is due to a third party and is out of our control. If there is a delay in making the final balance payment or responding to email communication within a 24 hour period then this will increase the expected delivery timeframe and customers should take this into consideration when expecting delivery of their painting. If the packaging on the portrait arrives damaged please check the portrait at the time of delivery. If the painting is damaged please contact the courier company directly and obtain a complaint reference. Please also notify us within forty eight hours of receiving the portrait.


In case you require modifications to your painting after receiving the initial pre-view an additional 2-4 business days will be added to the normal delivery timeframe as stated under section “Delivery”.

The customer is allowed to require up to 5 modifications after receiving the preview of the painting. After the 5th modification required we consider the order as cancelled.

Payment Methods

You can place your order using secure encryption (the Internet standard for secure transactions). Our secure payment service providers are Stripe PayPal . Please, review the websites www.paypal.com and www.stripe.com for detailed information. All of our payment and purchase options are 100% secure for our customers. www.Portrait.pictures intends to provide you with the safest and most secure shopping experience possible. Since offerings and technologies change we reserve the right to change, modify, add, or remove portions of our website at any time without prior notice.

Please note that after receiving a payment request for your approved portrait the payment will need to be made within seven days. Failure to do so will result in a storage fee of $1.00 per day.

Cancellation of Order & Refund Policy:

You are able to cancel your order without incurring any charges within the first 24 hours. If a cancellation request is received after the stated timeframe then we will retain a 20% cancellation fee which would have been collected by advance payment. It is not permitted for the customer to submit new photos after the painting process has begun. Once you have received your initial preview picture and this has been approved it is not possible to cancel your order at this stage. No refunds will be offered if the received portrait is different from the agreed preview this is due to camera, screen resolution and light effects. Our products are all custom hand made as per customer’s specification. As per the Law of the United States of America and the European Union, producers of custom made products are not obliged to provide a return / refund policy for such items. The sale is final. Certain card issuing banks may charge you an “International Service Fee” depending on your location, regardless of whether or not a currency conversion is involved. It is important to note that even if www.Portrait.Pictures or its processing or retail partners made the charge in the currency of your country and card account (such as USD) your issuing bank may still charge you this fee. This additional charge is not made by www.Portrait.Pictures, its retail partners, or its payment processors, but is made entirely at the discretion of your card issuing bank. We can therefore not refund such charges as they are not due to us. Please, contact your bank in such cases and consider filing a complaint.

Data Protection & Privacy Policy

We are committed to protecting your privacy and providing you with the means to make secure purchases.

We will not sell or pass the information we collect on to any third parties. Where you have given your agreement we may also use it to communicate with you by email when we have information we think may be of interest to you. In this section we refer to “personally identifiable information”, which is information that enables us to identify you, such as your email address, name, and postal address. Like many e-commerce web siteswww.Portrait.Picures works with PayPal and Stripe which are 100% secure online payment service providers. Our chosen partners are securely managing all customer data in accordance with consumer data protection legislation. The website uses following cookies: We are using Google Analytics. This cookie allows us to see information on user website activities, including, but not limited to page views, source and time spend on website. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular, and strive to give you more of the things you enjoy reading and watching. Using Google Adwords / Bing ads /Yahoo ads code we are able to see which pages helped to contact from submission. This allows us to make better use of our paid search budget. We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.

General Terms

www.portrait.pictures will make every effort to ensure that the website and other services are available continuously but reserves the right to modify, suspend, or discontinue all or any part at any time with or without notice. Unless specifically exempted any new features, services, or software applications introduced shall be subject to these Terms and Conditions. We reserve the right to modify or replace these Terms and Conditions at any time. Any change shall be effective immediately it appears on the site. Each time you use the service you are deemed to have accepted any such change. We accept no liability to the fullest extent allowed by law for the accuracy of information contained on the website which may contain technical inaccuracies or typographical errors. However this provision does not affect your statutory rights and remedies. In no circumstances will Portrait.Pictures and the owner of this domain (www.portrait.pictures) be liable for any loss or damages, whether direct, or consequential arising out of: (a) your use of Portrait.Pictures site, services, or your inability to do so; (b) your reliance on any content and/or: (c) goods and services in any way associated with the site and services. (d) Taxes and duties which maybe be due in your state or country. We will not be liable to you for any loss or damage caused by us, our directors, our employees, our agents or the owner of this domain, in circumstances where: (a) there is no breach of duty of care owed to you by us or by any of our directors, our employees or agents; (b) such loss or damage is not a reasonably foreseeable result of any such breach; (c) any increase in loss or damage results from breach by you of any of these Terms and Conditions; (d) such loss or damage relates to any business or non-consumer loss or damage including, without limitation lost data, lost profits, and business interruptions. As also mentioned in the FAQ page, we do hire worldwide portrait artists who directly send the artwork to our customers. It is up to the artist`s obligations to declare the value of the parcel. We see our role as broker between the artist and the customer. Our portraits are painted in Thailand and shipped from this location. We do not accept any responsibility for items held or delayed by Customs. We deliver to 40 countries around the world, and we are unable to keep track with any local import regulation. All paintings are made to order and are custom made. We will send you a photo of the completed painting for your approval. www.Portrait.Pictures cannot accept the return of approved custom made paintings. When placing your order, a 20% down payment will be requested. After the portrait.pictures customer has accepted the preview photo of the painting, the balance will be charged. It is agreed, that balance payments have to be initiated within 24 hours after the customer accepted the completed painting. The painting will only be shipped after the balance and shipping fees are received. We reserve the right to alter prices for new orders without prior notice. Prices for orders in progress will not be altered.


All images on our site are either licensed or in the public domain because their copyright has expired. This applies to the United States, Canada, the European Union and those countries with a copyright term of life of the author plus 50 -70 years. However, mistakes do happen. If you find any content on this website that you believe to be under copyright protection, please contact us immediately and it will be removed. In addition, faithful reproductions of two-dimensional original works cannot attract copyright in the U.S. according to the rule in Bridgeman Art Library vs. Corel Corp. The customer accepts by ordering at www.portrait.pictures that we have the right to publish the completed artwork on our website or Facebook. However, if notified by the customer in advance, we will ensure that the artworks are not published by us.

For all portrait paintings as well as paintings on request customers are both responsible and liable for the images they upload or send per email.www.portrait.pictures paints derivative works on customers’ behalf based on photographs provided by the customer or stock images of public domain masterpieces. Reproductions will differ in size from the originals, and this product type will not be signed with the name of the original artist.

Our paintings are not photographic reproductions and might differ from the original in size, signature, brushstrokes and other details. Responsibility to ensure that the image is in the public domain, use is within fair use provisions or that any copyright permissions required have been granted remains with the customer.


Hand-Drawn / Hand-Painted


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